Frequently asked questions to help you buy a voucher, a gift box or an item - AU COEUR DU VILLAGE
Are gift boxes sent immediately after purchase?
After purchasing your gift box, you can choose between immediate digital delivery or home delivery of the gift pouch. AU COEUR DU VILLAGE gift boxes are sent quickly so you can offer an unforgettable moment to your loved ones.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website or by visiting the AU COEUR DU VILLAGE 5* hotel in La Clusaz, ideally located in the center of the resort. Our boxes include stays, gastronomic experiences, and wellness treatments for unforgettable moments combining nature, relaxation, and gastronomy. Enjoy our offers within our AU COEUR DU VILLAGE establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check delivered directly to the recipient without them knowing the amount. To do this, select the 'Hide the amount' option when placing your order at AU COEUR DU VILLAGE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
When making your purchase, you can choose to send the gift box by email, by mail, or to pick it up directly at our location. This gives you complete flexibility to offer an exceptional moment to your loved ones, at our establishment AU COEUR DU VILLAGE.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, for a unique experience at AU COEUR DU VILLAGE.
How do I create a group fund and invite people?
To create a money pool and invite friends and family to contribute, select the dedicated option when purchasing a gift box. You can then share the money pool via email or a personalized link. Use this option to offer an unforgettable stay in La Clusaz, at our establishment AU COEUR DU VILLAGE.
How can I choose the amount for a gift card?
To choose the amount of a gift voucher at AU COEUR DU VILLAGE, select the option that fits your budget among the available gift sets, ranging from 160 € for a massage to 1,346 € for a two-night gastronomic stay.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. Enjoy our AU COEUR DU VILLAGE gift boxes to the fullest.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to start shopping for gift boxes again at AU COEUR DU VILLAGE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to give to your loved ones. They will all be included in your order and delivered together, for an even more generous gift, at AU COEUR DU VILLAGE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our AU COEUR DU VILLAGE website.
How do I purchase or give a gift box?
To offer a gift box from the hotel AU COEUR DU VILLAGE, select the gift box of your choice from our stays, gastronomic experiences, or wellness treatments, add it to your cart, and personalize it with a message. You can choose between a physical version delivered to your home or an immediate digital send.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift certificate with a custom amount, allowing the recipient to freely choose among the experiences offered by the hotel-restaurant AU COEUR DU VILLAGE.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At AU COEUR DU VILLAGE, you can enjoy unforgettable moments combining nature, relaxation, gastronomy, and well-being.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment AU COEUR DU VILLAGE.
Is the gift box customer service reachable by phone?
The customer service of the hotel AU COEUR DU VILLAGE is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online on your personal account. Log in with the credentials received at the time of purchase to access this information. Enjoy your experience at AU COEUR DU VILLAGE to the fullest.
Is there an online chat available for questions about gift boxes?
You can ask your questions about the gift boxes via our online chat, available on the AU COEUR DU VILLAGE establishment's website.
Is there a dedicated customer service for gift boxes?
The AU COEUR DU VILLAGE hotel provides a customer service for any questions regarding your gift box. You can obtain useful information by phone, email, or through our online form.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is designed to guide you in using your AU COEUR DU VILLAGE gift box. You will find information on booking your dates, accessing our services, and much more.
Is spa access included in my gift box?
Access to the wellness area is included in certain gift boxes from the AU COEUR DU VILLAGE hotel. Check the details of your gift box to confirm this service.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box benefits from the same services as other customers of AU COEUR DU VILLAGE, according to the reservation conditions and availability.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your stay or your wellness experience at the AU COEUR DU VILLAGE hotel.
Is parking included in my gift box?
Parking is not included in the AU COEUR DU VILLAGE hotel gift boxes.
Is breakfast included in my gift box?
Breakfast is included in some of the AU COEUR DU VILLAGE hotel's gift boxes. To check the included services, please consult the details of your gift box.
Is special attention given to the recipient of a gift box?
The establishment AU COEUR DU VILLAGE pays special attention to gift box beneficiaries, offering meticulous and personalized services to ensure an unforgettable experience.
Is a welcome drink included in my gift box?
The gift boxes from the hotel-restaurant AU COEUR DU VILLAGE include a welcome drink to greet you in the best conditions.
Should we bring towels to the Spa?
The towels are provided by the AU COEUR DU VILLAGE establishment for your comfort at the spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our stay, gastronomy, and wellness gift boxes are available to offer unforgettable moments in La Clusaz, at our establishment AU COEUR DU VILLAGE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple AU COEUR DU VILLAGE gift boxes for your clients and send them directly, either in digital format or in paper format. The AU COEUR DU VILLAGE gift boxes in La Clusaz offer immediate digital delivery or a gift pouch at home.
Do you offer preferential rates for bulk purchases?
Discount rates are available for bulk purchases of gift boxes at AU COEUR DU VILLAGE. A customized quote is provided based on the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options, for gift boxes tailored to your needs at AU COEUR DU VILLAGE.
How do I correct an incorrect email address for a gift box?
The email address associated with your gift box can be updated by providing your order number and the new details. Terms and conditions of AU COEUR DU VILLAGE may apply.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account on our website. The conditions for leaving a review are specified during your reservation at our establishment AU COEUR DU VILLAGE.
How can I contact the store?
For any questions regarding the AU COEUR DU VILLAGE hotel, you can consult the gift box terms of use directly on our website. The establishment is located in the center of La Clusaz, near the ski slopes in winter and the hiking departures in summer.
Is there a dress code for the gift box?
The dress code at the AU COEUR DU VILLAGE hotel is chic and elegant, whether for the restaurant or the wellness area. We recommend opting for outfits suitable for these environments.
From what age can I get a treatment?
The minimum age to receive a treatment is generally 16 years old, but it may vary depending on the chosen services. The gift boxes from AU COEUR DU VILLAGE offer treatments suitable for different ages, for a personalized relaxation and well-being experience.
Is it absolutely necessary to make a reservation?
Reservation is essential to enjoy your gift box. The beneficiary can book their dates at the AU COEUR DU VILLAGE establishment.
How can one access the hotel from the airport?
To access the AU COEUR DU VILLAGE hotel from the airport, you can choose a car or taxi transfer. The hotel is ideally located in the center of the La Clusaz resort, near Annecy, Geneva, and Chamonix, making your arrival easier.
Is the establishment accessible to people with reduced mobility?
The AU COEUR DU VILLAGE hotel is designed to accommodate people with reduced mobility, with adapted facilities to make their stay easier.
Are pets allowed in the establishment?
The establishment AU COEUR DU VILLAGE accepts pets, subject to specific conditions to be verified at the time of booking.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the website of the establishment AU COEUR DU VILLAGE. The conditions may vary depending on the chosen offer.
What are the hours of operation?
The opening hours of AU COEUR DU VILLAGE vary depending on the service. The hotel and restaurant are open all day, while the wellness area has specific hours for treatments and access.
Is there parking available near the establishment?
The hotel AU COEUR DU VILLAGE offers free private parking for its guests, located right next to the establishment.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from AU COEUR DU VILLAGE can be delivered by email or sent to your home. You can choose the digital version for immediate delivery or opt for a gift pouch sent to your home.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. The boxes are shipped to your home in a gift pouch version, or sent immediately in digital format for quick use. You can choose and customize your box according to your wishes at AU COEUR DU VILLAGE.
In addition to gift boxes, is it possible to order or have items delivered?
We offer gift boxes exclusively for stays, gourmet dinners, or wellness moments at the AU COEUR DU VILLAGE hotel. These boxes include various services such as nights in a room, access to the wellness area, or massages at the Cristal Spa. You can choose and customize your box according to your preferences.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format and can be sent to your home. You can also choose a digital version for immediate delivery, with the establishment AU COEUR DU VILLAGE.
Is the box presented in a neat packaging?
Yes, our AU COEUR DU VILLAGE gift boxes are carefully wrapped to offer an elegant and neat presentation. You can choose a gift pouch version for home delivery or opt for an immediate digital send.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for AU COEUR DU VILLAGE. The recipient will receive their gift box by email and can immediately enjoy their stay or wellness moment.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. Shipping fees vary, but you can also choose to send it immediately in digital format. Take advantage of this practical option to offer an unforgettable moment to your loved ones with AU COEUR DU VILLAGE.
Do you deliver gift boxes internationally?
The gift boxes from AU COEUR DU VILLAGE can be delivered internationally, with varying shipping costs and delivery times depending on the destination.
What are the delivery times for gift boxes by mail?
The delivery times for our gift boxes by post are 2 to 5 business days. You can also opt for a digital version sent immediately, or choose a gift pouch delivered to your home, with customization according to your wishes. Enjoy our AU COEUR DU VILLAGE gift boxes to offer unforgettable moments.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The Au Coeur du Village gift boxes in La Clusaz are delivered according to standard delivery times, and you can customize them to your liking.
Is express delivery available?
Express delivery is available for the gift boxes from our establishment AU COEUR DU VILLAGE. You can choose immediate digital delivery or have the gift pouch sent to your home.
How can I track my order?
You can track your order by logging into your account on our website. AU COEUR DU VILLAGE gift boxes allow the recipient to book their dates directly with the establishment.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. Your gift box will be sent immediately in digital format or as a gift pouch to your home. This way, you benefit from the best rate directly from our establishment AU COEUR DU VILLAGE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is approximately 3 to 5 business days. You will receive your AU COEUR DU VILLAGE gift box directly at your home.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid and can be used for a new reservation according to the conditions of the establishment AU COEUR DU VILLAGE.
Can my gift box be extended if not used?
The extension of your gift box depends on the conditions of the AU COEUR DU VILLAGE establishment. The gift boxes offered allow you to book dates according to the availability and conditions of the hotel, located in the heart of the La Clusaz resort.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the AU COEUR DU VILLAGE establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. Our establishment AU COEUR DU VILLAGE offers unforgettable stays in Haute-Savoie.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions of the AU COEUR DU VILLAGE establishment. You can enjoy your gift box by booking your dates directly with the hotel.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations with a gift box is specified during your booking at our establishment AU COEUR DU VILLAGE.
Is it possible to reschedule without fees with a gift box?
The date can be postponed depending on the availability at AU COEUR DU VILLAGE. The gift box beneficiary can book their dates directly with the hotel.
Can I convert my gift box into a gift card?
The gift boxes from AU COEUR DU VILLAGE hotel cannot be converted into gift checks. You can use them to book an experience at our establishment, such as an overnight stay, a gourmet dinner, or a spa treatment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Special gift boxes are available for events like Valentine's Day, Christmas, or weddings. Discover our online selection to find the perfect offer to give, and enjoy the unique experience of the AU COEUR DU VILLAGE hotel.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends, for unforgettable stays in La Clusaz. You can choose from our stay, gastronomy, or wellness offers, for unique moments at the AU COEUR DU VILLAGE hotel.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by AU COEUR DU VILLAGE are official and guaranteed without intermediaries. You thus benefit from the best rates directly from our establishment, located in the heart of La Clusaz.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the hotel AU COEUR DU VILLAGE, such as stays, gourmet dinners, and spa treatments. You can offer a night with breakfast, dinner, and access to the wellness area, or treatments like the Éveil des Sens massage or the Oligomer Spa® ritual. The gift boxes allow for flexible booking at the AU COEUR DU VILLAGE establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanging one service for another is possible depending on availability and the establishment's conditions. You will thus be able to choose between a massage or a facial treatment during your reservation at the hotel-restaurant AU COEUR DU VILLAGE.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer at AU COEUR DU VILLAGE.
Is online payment secure?
Online payment for AU COEUR DU VILLAGE's gift boxes is fully secured, ensuring the protection of your banking data.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at AU COEUR DU VILLAGE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from AU COEUR DU VILLAGE hotel are specially designed to offer a unique experience of relaxation, gastronomy, and well-being. Each box allows you to enjoy an overnight stay, a meal, or a treatment at our 5* establishment located in La Clusaz, Haute-Savoie.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your order at AU COEUR DU VILLAGE.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You benefit from an immediate digital delivery or a gift pack version delivered to your home, with the guarantee of paying the best rate directly to the AU COEUR DU VILLAGE establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at AU COEUR DU VILLAGE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At AU COEUR DU VILLAGE, the security of your payments is our priority. All payments are processed by a certified provider compliant with PCI DSS standards, ensuring a secure transaction.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the AU COEUR DU VILLAGE website. The reservation and usage conditions for gift boxes are specified at the time of purchase.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your purchase by credit card, PayPal, Apple Pay, or Google Pay. All these payment methods are accepted at AU COEUR DU VILLAGE.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to your email. You can also find it in your customer account on our AU COEUR DU VILLAGE website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you benefit from the best rate directly from AU COEUR DU VILLAGE establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment AU COEUR DU VILLAGE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure and direct to the establishment AU COEUR DU VILLAGE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the AU COEUR DU VILLAGE establishment.
Is it possible to add a personalized message to the gift box?
You can customize your AU COEUR DU VILLAGE gift box with a message during your order, which will then be added to the gift box.
Can we add options to your gift box offers?
The gift boxes from the hotel AU COEUR DU VILLAGE can be customized to your liking, with various options such as massages, stays, or gastronomic experiences.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging to enhance your gift box during your online order. We offer several options to customize your gift according to your preferences. Take advantage of this extra attention to offer an unforgettable experience to your loved ones with AU COEUR DU VILLAGE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. The gift boxes from AU COEUR DU VILLAGE hotel offer customization options to make your gift unique.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our AU COEUR DU VILLAGE establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your AU COEUR DU VILLAGE gift box, a duplicate can be sent to you subject to availability.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment AU COEUR DU VILLAGE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the conditions of the AU COEUR DU VILLAGE establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the gift boxes of the AU COEUR DU VILLAGE hotel, as they concern service provisions. These boxes are non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
Once a gift box has been sent by email or mail, it cannot be canceled. AU COEUR DU VILLAGE gift boxes are valid for one year from the date of purchase and cannot be refunded or exchanged.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box is necessary to process your request quickly according to the conditions of the establishment AU COEUR DU VILLAGE.
Can I get a refund for a gift box if I change my mind after purchase?
The gift boxes from AU COEUR DU VILLAGE are non-refundable once purchased. We invite you to choose the box carefully according to the recipient's preferences.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use their gift box before the expiration date, it will no longer be usable. We recommend checking the establishment's conditions to know any possible extension options at AU COEUR DU VILLAGE.
Is a voucher issued if the gift box is not used?
If the gift box is not used, you can benefit from a credit according to the specific conditions of the AU COEUR DU VILLAGE establishment.
How can I redeem the cashback?
The kitty is available as a gift card or voucher to enjoy stays, meals, or treatments at the AU COEUR DU VILLAGE hotel. To use it, follow the instructions indicated on the box or on our website.
What is the processing time for a refund after I make a request?
The refund processing times for a gift box purchased at AU COEUR DU VILLAGE depend on the specific conditions of the establishment. Generally, the refund is processed within 14 days after the request, subject to the terms of use of the gift box.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from the hotel AU COEUR DU VILLAGE are neither exchangeable nor refundable. You can offer an exceptional moment to your loved ones with our stay, gastronomy, or wellness gift boxes, available directly on our website.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the availability conditions of the AU COEUR DU VILLAGE establishment.
Is booking with a gift box subject to availability?
The reservation of your gift box at the hotel AU COEUR DU VILLAGE is subject to the establishment's availability. We recommend that you book as soon as possible to guarantee your stay.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. Enjoy your experience at AU COEUR DU VILLAGE to the fullest.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have the number that appears on it ready. This number is required to validate your reservation at the AU COEUR DU VILLAGE hotel.
Can I use my gift box on the weekend?
The use of your gift box at the AU COEUR DU VILLAGE hotel on the weekend depends on the establishment's availability. You can enjoy our wellness area and our Michelin-starred restaurant, regardless of the day chosen.
Can I use my gift box on holidays?
The gift boxes from AU COEUR DU VILLAGE hotel can be used on holidays, subject to availability. We recommend booking in advance to fully enjoy your experience.
Can I freely choose my dates with a gift box?
You can choose your stay dates according to the availability of the AU COEUR DU VILLAGE establishment. The gift box allows you to freely book your dates, subject to availability at the time of booking.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the AU COEUR DU VILLAGE establishment.
Can I make a reservation by phone with my gift box?
You can book by phone with your gift box at the AU COEUR DU VILLAGE hotel. The establishment is located in the center of the La Clusaz resort and offers unforgettable moments combining nature, relaxation, gastronomy, and well-being.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the AU COEUR DU VILLAGE establishment, located in the center of La Clusaz, for stays combining nature, relaxation, gastronomy, and well-being.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the AU COEUR DU VILLAGE establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional supplements or options, such as extra massages or gourmet meals, are at your own expense. You can fully enjoy your stay at the AU COEUR DU VILLAGE hotel.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a reservation at our establishment AU COEUR DU VILLAGE.
Can my gift box be used all at once?
Your gift box for the establishment AU COEUR DU VILLAGE is usable in one go. You can fully enjoy your stay, dinner, or treatment according to the chosen box, without having to split it.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services at the AU COEUR DU VILLAGE hotel in La Clusaz. You can book your dates directly with our establishment.
Is my gift box valid in only one establishment?
Your gift box is valid only for services at our AU COEUR DU VILLAGE establishment in La Clusaz. You can thus enjoy our stays, our Michelin-starred gastronomy, or our wellness treatments with complete peace of mind.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the AU COEUR DU VILLAGE establishment.
Can someone else use my gift box?
Your gift box is nominative and reserved for your personal use. You can freely book your stay or service dates according to the availability of the AU COEUR DU VILLAGE establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at the AU COEUR DU VILLAGE hotel, depending on the conditions of your gift box. The terms are specified at the time of purchase.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the hotel AU COEUR DU VILLAGE, you may be asked to present an ID. This request depends on the establishment's general terms, which are specified during the booking process.
Do you accept pets?
The hotel AU COEUR DU VILLAGE does not allow pets in its rooms.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will be able to choose your stay dates and enjoy the wellness area of our establishment AU COEUR DU VILLAGE.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest at AU COEUR DU VILLAGE.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, depending on the availability and reservation conditions of the AU COEUR DU VILLAGE establishment.
What are the check-in and check-out times?
The check-in and check-out times at the hotel AU COEUR DU VILLAGE are typically from 3 PM for check-in and until 12 PM for check-out. These times may vary depending on the conditions of your reservation.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. For example, you can enjoy an overnight stay with breakfast, a gourmet dinner, and access to the wellness area, or a signature massage at the Cristal Spa, depending on the option selected in our AU COEUR DU VILLAGE establishment.
What is the difference between a gift box and a free amount voucher?
An AU COEUR DU VILLAGE gift box offers a choice among predefined experiences, such as overnight stays, meals, or spa treatments, while an open amount voucher allows you to pay for a service up to the chosen amount, thus offering flexibility to customize your stay according to your wishes.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to fully enjoy your stay or wellness experience at the AU COEUR DU VILLAGE hotel.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their stay dates and fully enjoy their experience at the AU COEUR DU VILLAGE hotel.
Can the gift box be transferred to a third party?
Yes, the gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your AU COEUR DU VILLAGE account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the conditions of the AU COEUR DU VILLAGE establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment AU COEUR DU VILLAGE.
What is the validity period of a gift box?
The gift boxes from the hotel AU COEUR DU VILLAGE are valid for 1 year starting from the date of purchase. This duration allows you to offer a flexible and high-quality gift to your loved ones.
Are children allowed?
The AU COEUR DU VILLAGE hotel accepts children. Ideally located in the center of La Clusaz, it offers a warm and comfortable setting for family moments combining nature, relaxation, and gastronomy.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required according to the conditions of the establishment AU COEUR DU VILLAGE.
Is the spa access private?
Access to the wellness area of the hotel AU COEUR DU VILLAGE is included in certain gift boxes, such as the 'Le Délicieux' or 'La Chambre' boxes.
What types of gift boxes do you offer?
We offer gift boxes for stays, gastronomic experiences, and wellness moments at the AU COEUR DU VILLAGE hotel. You can give away nights in a 5-star hotel, dinners at a 1-star Michelin restaurant, or spa treatments, for unforgettable moments in La Clusaz.